#Newsletter

Earlier this week, the SMBroadcast Beta for Windows was updated to version 13! Changes include a new layout and video tweaking options. The SMBroadcast Encoder help page has been updated too, so click here to jump to the feature slideshow for the new layout. The Mac version is still in development, but we hope to have news very soon!

Have feedback? Find a bug? Click here and select “Submit Feedback” or “Report a Bug.” Thank you!

If you use the FMLE (aka, the External Encoder or Flash Encoder), please take a minute to check the “Format” field on the left side of the FMLE Screen. This option should be “H.264” for all performers. You should not use “VP6” because some users won’t be able to see your video.

If you see “VP6,” we recommend you go to the FMLE Encoder help page and download a fresh settings file. Follow the instructions to load and save the settings so they’ll appear every time you load the FMLE. These files were created to work well with Streamate!

We have important news about the TV Broadcast feature. Our television partnership has ended, which means that “TV Broadcast” shows are no longer shown on live television. However, the feature is active and is still a great way to pick up new viewers!

When you opt-in to “TV Broadcast” shows, you’ll receive producer offers while in Party chat. Offers still include a guaranteed goal so you can begin the show as soon as the countdown is over. These shows always appear in the top row of page one! Read the TV Broadcast help page for more details. We’ll be updating this feature with a new name and rules soon, so stay tuned!

If you’ve uploaded images to your gallery in the last few months, we’re sorry if you experienced delayed approval times. We’re happy to report that we’ve fixed the problem and cleared out the backlog. New pictures will now be processed at a normal rate. Please let us know if you continue to see delays!

Experiencing a technical issue? Details about your equipment can make it easier for support to find a solution. Before you submit a request, walk through the steps on the Checking Your Equipment page. Write down each piece of info, or Take a Screenshot you can view later. When submitting your support request, include your operating system (Windows/Mac), and your equipment details. Then describe the problem. Be specific! How many times have you seen the issue? What workarounds have you tried? Add anything that could help support figure out the issue. Screenshots of the error can help too.

Lastly, support handles a lot of requests and may not respond the same day. We know waiting for help can be frustrating, so we appreciate your patience. If you can, keep streaming! We’ll get back to you as soon as we can. Thank you!

In this survey, we have a few questions about your idea of the perfect video encoder. Take a few minutes to leave your thoughts and let us make your dreams come true!

Encoder Feature Survey

Earlier this month we released the HD720 settings files for the FMLE External Encoder! To find out if your equipment is fast enough to run the HD720 settings, visit the FMLE External Encoder page to read more. Follow the instructions there to check your equipment, download the files, and start streaming.

Currently the HD720 files are still receiving the same level of placement as the older “Legacy” HD files. You still have time to play with the files and see if they work with your equipment. Sometime in the next few weeks we’ll be adjusting placement so performers using HD720 will get the biggest placement boost, and those using the older HD files will be right behind them. We’ll let you know when this switch happens.

If you have any issues with HD720, check out the tips at the bottom of the FMLE Encoder Streaming page. You can also contact support for help, or to let us know what you think!

Last month we added a new category to the front page for muscular women. If you want your profile to appear in this category, click here to go to the Personal Statistics section of your profile. Next to the Build category, select “muscular.” That’s it! After your change is approved, your profile will start appearing in the Muscle category. Please note that changing your build may remove you from another build category you may already be in. Choose the category that best represents your body type!

Many of you use social media to promote your shows, and we think that’s great! Social media is a great way to be available to your fans and connect with other performers. Did you know you can also use social media to increase your profits? When sending a link to your Streamate profile, don’t forget about your Cammodels link! If a brand new user signs up for Streamate from your Cammodels page, you will earn a portion of whatever they spend on the site, even part of what they spend on other performers. This is our way of thanking you for drawing in new members! You can read more information on the Cammodels help page.

In our last survey, most of you said the Streamate Help site was a useful resource, and we’re happy to hear it! We’ve got a list of planned updates to the Streamate Help site based on your suggestions, so thank you for participating!

Our new survey is all about reports and should only take a few minutes to complete: Streamate Reports Survey

Thanks again for your feedback!

A few quick updates for all Streamate Models. Don’t miss the new survey at the bottom!

For those of you using the External Encoder, we will soon be releasing new settings files to let you stream in an even higher resolution: HD720.

HD720 video is a higher quality than the current HD settings. The video is crisper and more detailed. Because of this, HD720 will become the preferred streaming quality on Streamate.

When it launches, HD720 will have the same placement bonus as the current HD settings. A week or two after the settings are released, we will adjust how placement works; the HD720 performers will have the highest bonus, and performers using the current HD settings will be right behind them. Remember that video quality is just one of the many factors that affect placement (read more about Placement).

We will be sending out more information in the near future, including the technical requirements for running HD720.

We’re pleased to announce a new Muscle category coming soon for female performers! This category already exists for male performers, and will be available to all performers sometime in the next few weeks. If you feel Muscle describes you better than Athletic or any of the other body types, you’ll want to make sure you’re in this new category!

To update your profile, click here to go to the Personal Statistics section of your profile. Next to the Build category, select “muscular.” That’s it! After your change is approved, you’ll appear in the Muscle category as soon as it appears.

Please note that changing your build may remove you from another build category you may already be in. Choose the category that best represents your body type!

Our data shows that the Highest Contributor feature is making a big difference! Many performers using it have seen increased spending on Gold Shows as members try to take the #1 contributor spot! If you run Gold Shows, we highly recommend you try out this feature in your next show.

You can read more about this feature on the Gold Show page on Streamate Help. To activate the Highest Contributor feature, all you have to do is check the “Show users the top Gold contributors” option when you set up your Gold Show:[/vc_column_text][vc_single_image image=”2474″ img_size=”full”][vc_column_text]Let us know if you need any help with this feature!

Since you’re reading this, you probably already use Streamate Help to look up account and feature information to improve your Streamate experience. We hope it’s helpful!

Today’s survey is asking about your experience with the site and improvements you want to see. The survey should only take a few minutes to complete: Streamate Help Survey

These surveys help us gather more information about you that we can use to plan future updates. Thanks for your help!

We hope summer has been treating you well so far! If you have any questions about the items in this newsletter, feel free to contact us.